Privacy Policy
At Tiny Hearts, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, purchase our products, or interact with us in any way.
By using our website or services, you agree to the collection and use of information in accordance with this policy. We comply with the UK General Data Protection Regulation (UK GDPR) and all applicable data protection laws.
1. Who We Are
Tiny Hearts is a UK-based company dedicated to providing high-quality maternal and baby care products, including breast pumps, nursing accessories, maternity essentials, baby bottles, milk storage solutions, soothers, and menstrual products. Our website www.tinyheart.co.uk serves as our primary platform for offering our products and engaging with customers.
If you have any questions regarding this policy, please contact us:
Email: support@tinyheart.co.uk
Address: 132 Shrewsbury Street, Old Trafford, Stretford, Manchester, M16 7NY, United Kingdom
Phone: +447463 135438
2. Information We Collect
We collect and process personal data to provide you with a seamless shopping experience, customer support, and personalised services. The types of data we collect include:
2.1 Information You Provide Directly
- Personal Information: Your name, email address, phone number, and postal address when you create an account, place an order, or subscribe to our newsletter.
- Payment Information: We do not store full credit/debit card details, but payments are processed securely through third-party providers.
- Communication Records: Any correspondence with our customer support team via email, chat, or phone.
2.2 Information Collected Automatically
- Device and Usage Data: IP address, browser type, operating system, and browsing behaviour on our website.
- Cookies and Tracking Technologies: We use cookies to enhance website functionality, track website analytics, and personalise user experience. You can manage cookie preferences through your browser settings.
2.3 Information from Third Parties
- If you interact with us through social media (e.g., Facebook, Instagram), we may receive limited data based on your privacy settings.
3. How We Use Your Information
We use the collected data for the following purposes:
- Order Processing & Fulfilment: To process and deliver your orders, manage payments, and provide customer support.
- Account Management: To create and manage your account, track orders, and offer a personalised shopping experience.
- Marketing & Promotions: To send promotional emails, product recommendations, and newsletters (you can opt-out at any time).
- Website Improvement: To analyse user behaviour and improve website functionality and security.
- Legal & Security Compliance: To comply with applicable laws, prevent fraud, and enforce our terms and conditions.
4. Sharing Your Information
We do not sell, trade, or rent your personal data. However, we may share your information in the following cases:
- Service Providers & Partners: With trusted third-party logistics, payment processors, and IT service providers that help us operate our business.
- Legal Obligations: When required by law, court orders, or to protect our rights and customers.
- Business Transfers: In case of a merger, acquisition, or asset sale, your data may be transferred to the new entity.
All third-party partners are required to comply with strict data protection regulations.
5. Your Rights Under UK GDPR
As a UK resident, you have the following rights regarding your personal data:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Correct inaccurate or incomplete data.
- Right to Erasure: Request deletion of your data under certain circumstances.
- Right to Restrict Processing: Ask us to limit data processing in specific situations.
- Right to Data Portability: Obtain your data in a structured format for reuse elsewhere.
- Right to Object: Opt out of direct marketing or processing based on legitimate interests.
- Rights Related to Automated Decision-Making: Challenge automated decisions that significantly impact you.
To exercise these rights, contact us at support@tinyheart.co.uk . We will respond within 30 days.
6. Data Security & Retention
We implement stringent security measures to protect your data against unauthorized access, loss, or alteration. These include:
- SSL encryption for secure transactions.
- Secure third-party payment gateways.
- Restricted access to personal data within our team.
We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law.
7. Children’s Privacy
Our website is intended for individuals aged 18 and above. We do not knowingly collect data from children. If you believe a child has provided us with personal data, please contact us immediately for removal.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies before sharing personal data.
9. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in laws, technology, or business practices. Any updates will be posted on this page with the revised "Last Updated" date.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Tiny Hearts
Email: support@tinyheart.co.uk
Address: 132 Shrewsbury Street, Old Trafford, Stretford, Manchester, M16 7NY, United Kingdom
Phone: +447463 135438